Royal Cornwall Hospitals
Consultancy, Design, Procurement, Fabrication, Installation
The Royal Cornwall Hospital in Truro recognised that their existing signage and wayfinding system was disjointed and confusing to patients, causing high levels of missed appointments and missed targets.
Detailed consultations with patients and staff allowed us to identify and empathise with patient and staff needs. We established the need for flexibility throughout the scheme; as the hospital layout inevitably changes over time.
The scheme works over three main sites, and we have the pleasure of continuing to support the Trust with ongoing updates and communication design needs.
Our scheme simplified the patient and visitor journey by creating four zones, easily identified through colour coding to aid communication and to help users differentiate easily between departments. Our modular designs were created to be adaptable to change, ensuring long term return on investment.
Modular systems allow for cost effective updates.
Clear style guides and templates meaning new units and buildings have been easily incorporated.
Understanding the unique challenges of working on-site, within a busy hospital environment, we adapted processes and managed solutions to ensure safe and efficient installation with minimal disruption.
Meaningful graphics and icons, together with the use of finger posts and maps, and consistent environmental graphics, lead visitors to the correct zone, building, floor area, unit and ward.